Returns policy

Cancelling before dispatch

Orders can be cancelled in full for a refund at any point before they leave our UK facility. Email orders@biovantaresearch.com with your order number and we will confirm by reply.

Unopened items

Unopened vials and consumables in their original sealed packaging may be returned within 14 days of delivery. Tell us within those 14 days, then return the goods within a further 14 days. Once the items arrive back in a resaleable condition we refund the purchase price to the original payment method within 14 days.

Return postage is the customer’s responsibility unless the item was faulty, damaged or sent in error. We recommend a tracked service, as we cannot refund items that do not reach us.

Items we cannot accept back

For safety and integrity reasons we cannot accept returns of vials whose seal has been broken, of any material that has been reconstituted or removed from its cold chain, or of items returned outside the 14-day window.

Damaged, faulty or incorrect deliveries

If a parcel arrives damaged, a vial is broken, or the contents do not match your order, contact us within 48 hours of delivery with your order number and photographs of the packaging and items. We will replace the affected items or refund them in full, including any return postage, and cover the cost of collection where a return is needed.

Research-use materials

Everything we supply is for laboratory research use only and is not for human or veterinary use. Nothing in this policy affects your statutory rights under UK and EU consumer law.